.avif)
All bookings are made with Leatherback Travel Pty Ltd Trading as Salemi Ceramics (ABN 24631228898) (us/we).
By booking a course with us, you are deemed to have agreed to these booking conditions (which constitute the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation receipt.
Comprehensive travel insurance is not mandatory for this course. However, we are not liable for any events that would normally be covered by a comprehensive travel insurance policy, including medical treatment as a result of an accident.
Our prices are subject to variable and seasonal pricing, both of which are standard practices within the industry. This means our prices may vary at any time in accordance with demand, market conditions, and availability. There is a chance that different students in the same course have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply.
The most up-to-date pricing is available on our website. Prices are based on currency exchange rates at the time of publication; note that prices may vary depending on which currency the booking is made in.
We do not typically apply surcharges to confirmed bookings. However, in exceptional circumstances beyond our control, we reserve the right to review pricing, and will communicate anychanges clearly and in advance.
In order for us to confirm your course arrangements, you must provide all requested details with the balance of the course price. Necessary details vary by course; they include, but are not limited to, full name as per passport, date of birth, nationality, emergency contact, and any pre-existing medical conditions you have that may affect your ability to complete your course arrangements.
For the majority of our courses, the minimum age is 15 at the time of travel. All students under the age of 18 must be accompanied by a legal guardian, or, in lieu of a legal guardian, an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the day-to-day care of the student under the age of 18. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document to delegate their authority.
For the majority of our courses, we have no upper age limit, though we remind you that our offerings can be physically demanding and students must ensure that they are suitably fit to allow full participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
Our courses are run by the Salemi Ceramics studio team. The decision of the Studio Manager is final on all matters likely to affect the safety or well-being of any student or staff member participating in the course. If you fail to comply with a decision made by the Studio Manager or interfere with the well-being or mobility of the group, the Studio Manager may require you to leave the course without a refund, if necessary for the safety and well-being of the group. We may also elect not to carry you on any future course booked. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of Italy.
Bookings can be made directly through our website.
Each course deposit is required to hold a spot.
Payment of the deposit means you have read and accepted the terms and conditions.
Cooling Off Period: Providing your course has a departure date of 61+ days, you can cancel your course and receive a refund on your deposit, if the cancellation is made within 2 weeks (14 days) of payment of your deposit.
A cancellation made when the course is due to commence in 60 days or less is not eligible for the cooling off period. To be eligible for cooling off, the cancellation must happen 61+ days in advance of the course.
Transferable Deposits: You can cancel your course at any time before the course starts and transfer the minimum deposit amount to any booking.
Final payment is due 60 days prior to the course commencement date.
Making a booking 60 days or less before course departure will require full payment in order to hold your spot and is not eligible for cooling off conditions.
On full payment, you will receive your pre-departure information.
Cancellation of your booking often does not allow time for the re-sale of your space on the course.
However, with our new Lifetime Deposit Guarantee, you will never lose your deposit. No matter when you cancel, so long as the course date hasn’t arrived, you keep your deposit as a credit to be applied to future dates.
61+ days in advance: Upon cancellation, you will receive 40% of your course payment as a credit; we will refund all other monies paid. The cancellation must occur before the start date of the course.
31-60 days in advance: Upon cancellation, you will receive 40% of your course payment as a credit. We will refund 50% of other monies paid.
1-30 days in advance: Upon cancellation, you will receive 40% of your course payment as a credit. The cancellation must occur before the start date of the course.
Most cancellations happen due to unfortunate circumstances, such as sickness or bereavement, but we cannot adjust our policy for these circumstances. We have in the past tried to accommodate for these events, but the cost of covering these cancellations was financially unsustainable and caused the majority of courses to run at a loss. Sourcing replacement students is difficult, and campaigns to fill last-minute spots rarely succeed. For this reason if you wish to be covered for cancellations, this must be organised with an external insurance provider.
Any refund, be it part or whole, will be based on the payment originally received in our bank account or via WeTravel - that amount is the gross amount on which any refund will be based. If the student leaves the course voluntarily after its commencement, there will be no refund.
Credits are transferable to any other course or guest, but they are not refundable.
Salemi Ceramics reserves the right to cancel or reschedule any course.
All courses require a minimum of 4 confirmed bookings to go ahead. If this minimum is not met 90 days prior to the course start date, we reserve the right to cancel the course. In such cases, you will be offered the option to transfer to a replacement course (the course that will take its place) or receive a full refund of all monies paid. If you choose to transfer to a different date of the same course instead of accepting the refund, we will honour the original price, even if the price of the new date has increased.
Cancellations within 90 days of the course start date will only occur due to circumstances beyond our control, such as political instability, terrorism, pandemics, natural disasters, or other force majeure events. In such cases, refunds will be issued less any unrecoverable costs, and any remaining balance will be offered as a credit.
There are no refunds for any unused parts of the course that are included in the course price.
We hope not to have any complaints, but if something didn’t meet your expectations, please write to us so we can look into it and make things right where possible. We have a complaints and refunds procedure in place to assess any services that were poorly delivered or not delivered at all. To make a complaint, please contact our Booking Operations team. We will get in touch to carry out an investigation, and any resolution will depend on the outcome.
Any refund entitlement is based on a reasonable breakdown of the services included in the course price, primarily Ceramics Teaching, Food, Included Transfers, and Experiences. If you would like a full breakdown of this, please contact us. If a complaint is raised, the full calculation of any refund entitlement will be shared with you.
You are responsible for arranging all of your travel insurance. We recommend that your insurance cover at least the following: cancellation, plus cover for personal liability, injury, medical emergencies, and medical evacuation, repatriation in case of death, and other as recommended by your travel agent.
We will not be responsible for any uninsured costs arising as a result of your course being impacted by pandemics, illness, or any other emergency. We maintain an active Communicable disease policy that is updated continuously according to the global conditions, industry standards, and best health advice; the priority in all cases is protecting the health of the group. Please contact us for an updated version of the policy if you would like to consult it before travelling.
Smoking is not allowed in the studio, in any booked transport, accommodations, restaurants, or within the vicinity of the course group.
We will do our best to accommodate specific dietary requirements, but we cannot guarantee that we will successfully manage all dietary needs or be able to cater to specific allergies.
We outsource lunches to local restaurants and provide other meals through local catering services. These meals are made using fresh, regional ingredients. While we strive to accommodate dietary needs, we rely on external partners, and some restrictions may be harder to fulfil. Students are advised to bring their own personal medication.
Accommodation is not included. Participants need to arrange their own stay in Salemi.
Salemi Ceramics takes great care in packing and shipping students’ ceramic pieces; however, we do not take responsibility for any delays, damages, or losses that may occur during transit. It is the responsibility of the student to ensure that someone is available to receive the package at the provided address. If the package is returned to Salemi due to the recipient's unavailability, we can arrange to resend it, but the student will be responsible for covering the additional shipping costs.
Please note that only signed ceramic pieces will be shipped. If a piece isn’t signed, we won’t be able to identify the owner, and unfortunately, we won’t be able to keep or ship the piece. Please sign your work before the end of the course so we can safely pack it and send it your way!
Where applicable, please ensure your passport or ID is valid for at least 6 months beyond the course end date. Additionally, check local travel guidelines and consult with your travel agent regarding visas, permits, inoculations, or certificates that may be required. It is your responsibility to ensure you have all the necessary documentation for the course and carry a valid passport or ID.
It is your responsibility to ensure that you are in possession of the correct visas, permits, and certificates for your course; please refer to the relevant government website for details. We are not responsible if you are refused entry to Italy because you lack the correct passport, visa, or other travel documentation.
All meals, activities, and transport as stated in each course’s description.
Visa fees, international flight costs, meals or activities not stated in the course description, airport taxes, personal items, snacks, drinks (except with meals), vaccinations, tips or gratuities, laundry, telephone, minibar, personal travel insurance, alcoholic beverages.
Joining our ceramics courses requires flexibility and understanding, as adjustments to the schedule may be necessary due to unforeseen circumstances. In the event of any changes to the schedule or accommodations, we will make every effort to provide the closest possible equivalent available.
Students are expected to respect the authority of Salemi Ceramics at all times.
We reserve the right to accept or reject any individual as a participant at any time. We also work in partnership with local operators, whose expertise is invaluable to the delivery of our courses. While we make every effort to work with reliable and reputable third-party providers, we cannot assume responsibility for any actions or omissions of third parties that result in personal injury, property damage, or other loss.
Although we ask participants to confirm their physical fitness and that they do not have undisclosed medical conditions, it is ultimately the student’s responsibility to ensure they are medically fit for the experience they have booked.
While you acknowledge that you undertake our courses at your own risk, we want to assure you that your safety is of utmost importance to us, and we will endeavour to ensure that appropriate safety measures are in place.
You grant us permission to use your name, photographs, videos, and recordings in connection with our courses.
If any part of this agreement is deemed unenforceable, all other parts will remain in effect. By booking a course with us, you agree to abide by these terms.
,
These terms and conditions, and any contract to which they apply, are governed by Italian law and shall be subject to the exclusive jurisdiction of the courts of Sicily, Italy.
.avif)
We want to make Salemi a recognised centre for contemporary ceramic art. Come and be part of it!
